Practice Administrator

Join this growing accountancy firm in Milton Keynes as their new Practice Administrator.

If you have previous experience working in an office environment, you could be the recipient of this generous package, including up to £31k per annum, and a host of excellent benefits.

Practice Administrator - No accounting experience is necessary
Milton Keynes, MK9 1FD - office based role

• Full Time, Permanent

• £24,000 - £31,000 per annum

• Full time hours 37.5 hours with 1 hour lunch break

Please Note: Applicants must be authorised to work in the UK

Our client has exciting plans for the future development of their accounting practice and is looking for a Practice Administrator to join their fantastic team, where customer care is at the heart of the organisation.

This is an amazing opportunity for an in - practice experienced administrator. The company has a wide variety of clients, making every day different, providing unlimited opportunities to gain valuable experience.

Is this for YOU?

• Are you 100% fluent in written and spoken English, with strong spelling and grammar?

• Do you possess a high degree of attention to detail?

• Are you highly organised, who is a self-sufficient, persistent, team player, who’s happy to muck in with whatever is going on / needed at the time?

• Do you have at least 18 months working in an office environment?

• Can you handle the documentation of processes and policies and coordinate projects such as social media and marketing?

• Do you exude positivity, energy and passion while being approachable, a good listener and a clear communicator?

• Are you passionate about providing a quality service to our clients?

• Is building a great rapport with clients and trusted 3rd party providers something you could embrace and deliver?

• Can you quickly learn a variety of software systems, and have confidence in your expertise in MS Office standard packages such as Outlook email, Word, Excel and Powerpoint?

• Do social media and marketing projects interest you?

• Are you willing to travel occasionally to our second office in Uxbridge, West London for planning sessions in addition to meeting clients face to face as part of the client onboarding process? If so, do you have a driving licence?

What’s on offer?

• Gain great experience with widely used online software packages and reporting systems

• Opportunities to attend networking events

• They are client-centric by going beyond the accounts through planning and reviews

• A company culture that values you and your family

• 25 days annual holiday plus all bank holidays

• Fun quarterly team meetings for business catchups and team building

• Company pension

• Office location close to shops and Milton Keynes Central Station

• Modern fully serviced office facilities

• Fully funded on-site parking

• Referral programme

• Wellness support programme

• Free parking

• Fruit bowls

• Company discount scheme

What the role will involve:

Office tasks:

• Manage incoming post

• Answer and transfer incoming calls, taking accurate messages

• Order stationery and consumables

• Handle premises issues

• Welcome clients

• Coordinate meetings

• Organise travel arrangements

Practice Administration Management:

• Manage new client onboarding, ensuring compliance and confidence - You will be the face and voice of the company during the onboarding process so it is vital that their high level of customer service is upheld

• Communicate successful onboarding details to the team

• Handle Direct Debit setup and pricing changes

• Maintain client databases and inform staff of updates

• Manage client disengagement, archiving, and filing

• Oversee annual confirmation statements with Companies House

• Complete Company Formations and striking off processes

• Manage professional clearance and reference letters

• Assist in critical software systems and policy documentation

Projects:

• Support the selection of a new client proposal system

• Support and implement AI technologies across the practice to enable scaling of the business

• Integration and implementation on a new practice software with end-to-end automation

• Assist in developing new website

• Support IT development within the Practice

• Help market Quest brand on social media & YouTube

Provide assistance to the Practice:

• Chase clients for paperwork & provide basic advice on reporting deadlines

• Calls to clients, HMRC and Companies House